{"id":4329,"date":"2021-03-01T18:46:03","date_gmt":"2021-03-01T18:46:03","guid":{"rendered":"https:\/\/www.tcfca.com\/se-preparer\/?post_type=sfwd-lessons&p=4329"},"modified":"2026-02-24T23:49:53","modified_gmt":"2026-02-24T23:49:53","slug":"expression-ecrite-tache-2-reclamation-aupres-dune-agence-de-voyage","status":"publish","type":"sujets","link":"https:\/\/www.tcfca.com\/se-preparer\/sujets\/expression-ecrite-tache-2-reclamation-aupres-dune-agence-de-voyage\/","title":{"rendered":"Expression \u00c9crite T\u00e2che 2 : R\u00e9clamation aupr\u00e8s d’une Agence de Voyage"},"content":{"rendered":"\t\t
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Ajoutez votre titre ici<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\r\n \r\n
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\n\t\t\t\t\tTCF CANADA 2026\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/span>\r\n <\/div>\r\n \r\n

\r\n Expression \u00c9crite T\u00e2che 2<\/span> : R\u00e9clamation aupr\u00e8s d'une Agence de Voyage\r\n <\/h1>\r\n \r\n

\r\n Guide complet pour r\u00e9ussir votre courrier de r\u00e9clamation concernant les services d\u00e9faillants d'une agence de voyage avec structure d\u00e9taill\u00e9e, exemples concrets et erreurs \u00e0 \u00e9viter. Atteignez votre score cible en Expression \u00c9crite.\r\n <\/p>\r\n\r\n

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\n\t\t\t\t\tPubli\u00e9 : 29 mars 2021\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/span>\r\n <\/div>\r\n
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\n\t\t\t\t\tMis \u00e0 jour : 01 Juin 2026\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/span>\r\n <\/div>\r\n
\r\n Difficult\u00e9 : \u2b50\u2b50\u2b50\u2b50\u2606<\/span>\r\n <\/div>\r\n
\r\n Niveau : B2<\/span>\r\n <\/div>\r\n
\r\n \ud83c\udfaf 120-150 mots<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n
\r\n \r\n \"Drapeau\r\n France \u00c9ducation int.<\/span>\r\n <\/a>\r\n \r\n \"Drapeau\r\n IRCC<\/span>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n
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Navigation rapide<\/h2>\r\n
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  1. 1. Comprendre la T\u00e2che 2<\/a><\/li>\r\n
  2. 2. Structure en 4 \u00e9tapes valid\u00e9e<\/a><\/li>\r\n
  3. 3. Erreurs fatales \u00e0 \u00e9viter<\/a><\/li>\r\n
  4. 4. FAQ des candidats<\/a><\/li>\r\n
  5. 5. Exercice guid\u00e9<\/a><\/li>\r\n <\/ol>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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    Expression \u00c9crite T\u00e2che 2<\/h2>\r\n

    \r\n D\u00e9couvrez la consigne exacte et les \u00e9l\u00e9ments requis pour cette t\u00e2che d'Expression \u00c9crite du TCF Canada.\r\n <\/p>\r\n <\/div>\r\n\r\n

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    \r\n \ud83d\udca1<\/span>\r\n Sujet officiel TCF Canada<\/span>\r\n <\/h3>\r\n

    Vous n'\u00eates pas satisfait des services d'une agence de voyage apr\u00e8s un voyage mal planifi\u00e9. Exprimez votre insatisfaction et d\u00e9crivez les probl\u00e8mes que vous avez rencontr\u00e9s (le planning, l'h\u00e9bergement, les activit\u00e9s, etc.).<\/p>\r\n <\/div>\r\n\r\n

    Crit\u00e8res d'\u00e9valuation (ce que je v\u00e9rifie en tant qu'examinatrice) :<\/h3>\r\n
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    • \r\n \u2713<\/span>\r\n Objet clair<\/strong> - Un objet de courrier pr\u00e9cis qui annonce votre r\u00e9clamation<\/span>\r\n <\/li>\r\n
    • \r\n \u2713<\/span>\r\n Expression de l'insatisfaction<\/strong> - Manifestation claire de votre m\u00e9contentement face aux services re\u00e7us<\/span>\r\n <\/li>\r\n
    • \r\n \u2713<\/span>\r\n Description des probl\u00e8mes<\/strong> - \u00c9num\u00e9ration d\u00e9taill\u00e9e des dysfonctionnements (planning, h\u00e9bergement, activit\u00e9s)<\/span>\r\n <\/li>\r\n
    • \r\n \u2713<\/span>\r\n Demandes ou attentes<\/strong> - Solutions souhait\u00e9es ou compensations demand\u00e9es<\/span>\r\n <\/li>\r\n <\/ul>\r\n\r\n
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      \r\n Minimum :<\/strong> 120 mots\r\n <\/div>\r\n
      \r\n Maximum :<\/strong> 150 mots\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n \r\n
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      Outil pratique<\/h2>\r\n <\/div>\r\n
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      \r\n \ud83d\udcdd<\/span>\r\n Compteur de mots en temps r\u00e9el\r\n <\/h3>\r\n